aegis/src/pages/NewTicket.tsx

import React, { useState } from 'react';
import { pb } from '@services/pocketbase';

interface NewTicketProps {
  onCancel: () => void;
  onTicketCreated: () => void; // Rappel pour recharger la liste et revenir en arrière
}

export default function NewTicket({ onCancel, onTicketCreated }: NewTicketProps) {
  const [category, setCategory] = useState<'Incident Critique' | 'Évolution' | 'Administratif'>('Incident Critique');
  const [ci, Ci] = useState('general');
  const [subject, setSubject] = useState('');
  const [affectedAsset, setAffectedAsset] = useState('');
  const [incidentTime, setIncidentTime] = useState('');
  const [description, setDescription] = useState('');
  const [isSubmitting, setIsSubmitting] = useState(false);
  const [error, setError] = useState('');

  const handleSubmit = async (e: React.FormEvent) => {
    e.preventDefault();
    setError('');
    setIsSubmitting(true);

    try {
      const currentUser = pb.authStore.record;
      if (!currentUser) throw new Error("Utilisateur non authentifié");

      // Construction de la description enrichie avec les métadonnées techniques
      let fullDescription = description;
      if (affectedAsset.trim()) {
        fullDescription = `[Équipement concerné: ${affectedAsset}]\n` + fullDescription;
      }
      if (category === 'Incident Critique' && incidentTime) {
        fullDescription = `[Heure de l'incident: ${new Date(incidentTime).toLocaleString('fr-FR')}]\n` + fullDescription;
      }

      // Enregistrement dans PocketBase
      await pb.collection('aegis_tickets').create({
        author: currentUser.id,
        company: currentUser.company,
        category,
        subject,
        description: fullDescription,
        status: 'Ouvert',
      });

      onTicketCreated(); // Retourne à la liste et rafraîchit
    } catch (err) {
      console.error("Erreur lors de la création du ticket :", err);
      setError("Impossible d'enregistrer le ticket sur le serveur sécurisé.");
    } finally {
      setIsSubmitting(false);
    }
  };

  return (
    <div className="min-h-screen bg-slate-50 font-sans text-slate-900 pb-12">
      
      {/* Header */}
      <header className="bg-white border-b border-slate-200 px-8 py-4 sticky top-0 z-10 shadow-sm">
        <div className="max-w-7xl mx-auto flex items-center">
          <button 
            type="button"
            onClick={onCancel}
            className="mr-4 p-2 text-slate-400 hover:text-slate-900 hover:bg-slate-50 rounded-full transition-colors"
          >
            <svg className="w-5 h-5" fill="none" stroke="currentColor" viewBox="0 0 24 24">
              <path strokeLinecap="round" strokeLinejoin="round" strokeWidth="2" d="M10 19l-7-7m0 0l7-7m-7 7h18" />
            </svg>
          </button>
          <div>
            <h1 className="text-xl font-bold text-slate-900 tracking-tight">Ouvrir un nouveau ticket</h1>
            <p className="text-sm text-slate-500 mt-0.5">Qualification de votre requête ITSM</p>
          </div>
        </div>
      </header>

      {/* Formulaire Principal */}
      <main className="max-w-4xl mx-auto px-8 pt-8">
        <form onSubmit={handleSubmit} className="space-y-8 bg-white rounded-xl shadow-sm border border-slate-200 p-8">
          
          {error && (
            <div className="bg-red-50 border border-red-200 text-red-700 px-4 py-3 rounded-md text-sm font-medium">
              {error}
            </div>
          )}

          {/* Section 1 : Qualification */}
          <div>
            <h2 className="text-base font-semibold text-slate-900 mb-4 border-b border-slate-100 pb-2">1. Qualification de la demande</h2>
            <div className="grid grid-cols-1 md:grid-cols-2 gap-6">
              
              <div>
                <label htmlFor="category" className="block text-sm font-medium text-slate-700 mb-1">Type de demande</label>
                <select
                  id="category"
                  value={category}
                  onChange={(e) => setCategory(e.target.value as any)}
                  className="block w-full rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900 bg-white"
                >
                  <option value="Incident Critique">Incident Critique (Panne, Dégradation)</option>
                  <option value="Évolution">Évolution (Ajout de ressources, Modification)</option>
                  <option value="Administratif">Administratif (Facturation, Contrat)</option>
                </select>
              </div>

              <div>
                <label htmlFor="ci" className="block text-sm font-medium text-slate-700 mb-1">Infrastructure concernée (CI)</label>
                <select
                  id="ci"
                  value={ci}
                  onChange={(e) => Ci(e.target.value)}
                  className="block w-full rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900 bg-white"
                >
                  <option value="general">Général / Non spécifique</option>
                  <option value="px1">Serveur Proxmox Principal (Hyperviseur)</option>
                  <option value="fw1">Pare-feu Périphérique (WAN)</option>
                  <option value="db1">Base de données MariaDB</option>
                </select>
              </div>

            </div>
          </div>

          {/* Section 2 : Détails techniques & Actifs */}
          <div>
            <h2 className="text-base font-semibold text-slate-900 mb-4 border-b border-slate-100 pb-2">2. Détails techniques</h2>
            <div className="space-y-6">
              
              <div className="grid grid-cols-1 md:grid-cols-2 gap-6">
                <div>
                  <label htmlFor="subject" className="block text-sm font-medium text-slate-700 mb-1">Sujet de l'intervention <span className="text-blue-900 font-bold">*</span></label>
                  <input
                    type="text"
                    id="subject"
                    required
                    value={subject}
                    onChange={(e) => setSubject(e.target.value)}
                    placeholder="Ex: Perte de paquets sur le lien WAN principal"
                    className="block w-full rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900"
                  />
                </div>

                <div>
                  <label htmlFor="affectedAsset" className="block text-sm font-medium text-slate-700 mb-1">
                    Équipement ou Produit concerné <span className="text-slate-400 font-normal">(Optionnel)</span>
                  </label>
                  <input
                    type="text"
                    id="affectedAsset"
                    value={affectedAsset}
                    onChange={(e) => setAffectedAsset(e.target.value)}
                    placeholder="Ex: Ordinateur Direction, Imprimante X, etc."
                    className="block w-full rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900"
                  />
                </div>
              </div>

              {category === 'Incident Critique' && (
                <div>
                  <label htmlFor="incidentTime" className="block text-sm font-medium text-slate-700 mb-1">
                    Heure exacte du début de l'incident <span className="text-red-500 font-bold">*</span>
                  </label>
                  <input
                    type="datetime-local"
                    id="incidentTime"
                    required
                    value={incidentTime}
                    onChange={(e) => setIncidentTime(e.target.value)}
                    className="block w-full max-w-md rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900 bg-white"
                  />
                </div>
              )}

              <div>
                <label htmlFor="description" className="block text-sm font-medium text-slate-700 mb-1">
                  Description détaillée <span className="text-blue-900 font-bold">*</span>
                </label>
                <textarea
                  id="description"
                  required
                  rows={6}
                  value={description}
                  onChange={(e) => setDescription(e.target.value)}
                  placeholder="Décrivez précisément votre besoin ou les symptômes observés..."
                  className="block w-full rounded-md border border-slate-300 py-2.5 px-3 text-sm focus:border-blue-900 focus:outline-none focus:ring-1 focus:ring-blue-900 resize-y"
                />
              </div>
            </div>
          </div>

          {/* Actions */}
          <div className="pt-4 flex justify-end space-x-3 border-t border-slate-100">
            <button
              type="button"
              onClick={onCancel}
              className="px-4 py-2 text-sm font-medium text-slate-700 bg-white border border-slate-300 rounded-lg hover:bg-slate-50 transition-colors"
            >
              Annuler
            </button>
            <button
              type="submit"
              disabled={isSubmitting}
              className={`px-6 py-2 text-sm font-medium text-white rounded-lg transition-colors shadow-sm ${
                category === 'Incident Critique' ? 'bg-red-600 hover:bg-red-700 focus:ring-red-600' : 'bg-blue-900 hover:bg-blue-800 focus:ring-blue-900'
              } focus:outline-none focus:ring-2 focus:ring-offset-2 disabled:opacity-50`}
            >
              {isSubmitting ? 'Transmission en cours...' : 'Soumettre le ticket'}
            </button>
          </div>

        </form>
      </main>
    </div>
  );
}